Koodoo Evaluate
Drive quality and compliance at every touchpont with AI
Drive quality and compliance at every touchpont with AI
Drive quality and compliance at every touchpont with AI
Automatically evaluate 100% of your customer interactions for quality and compliance, flag issues for remediation, and inform your business strategy.
7min
Avg. feedback time
24%
Improvement in CSAT
100%
Oversight of customer interactions
Uncover insights across 100% of your customer interactions via automated conversation analysis. Koodoo Evaluate check every customer conversation for quality and compliance, flag urgent issues for remediation, and build deep insights to drive business performance.
Uncover insights across 100% of your customer interactions via automated conversation analysis. Koodoo Evaluate check every customer conversation for quality and compliance, flag urgent issues for remediation, and build deep insights to drive business performance.
Uncover insights across 100% of your customer interactions via automated conversation analysis. Koodoo Evaluate check every customer conversation for quality and compliance, flag urgent issues for remediation, and build deep insights to drive business performance.
Koodoo Evaluate in financial services
Mortgage: regulatory compliance monitoring
Mortgage: regulatory compliance monitoring
Koodoo Evaluate help mortgage providers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing interactions for compliance issues and alerting for any potential breaches.
Retail Banking: enhanced customer support quality
FinTech: customer trend analysis
Insurance: policy sales compliance check
Lending: compliance and communication assurance
Mortgage: regulatory compliance monitoring
Mortgage: regulatory compliance monitoring
Koodoo Evaluate help mortgage providers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing interactions for compliance issues and alerting for any potential breaches.
Retail Banking: enhanced customer support quality
FinTech: customer trend analysis
Insurance: policy sales compliance check
Lending: compliance and communication assurance
Mortgage: regulatory compliance monitoring
Mortgage: regulatory compliance monitoring
Koodoo Evaluate help mortgage providers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing interactions for compliance issues and alerting for any potential breaches.
Retail Banking: enhanced customer support quality
FinTech: customer trend analysis
Insurance: policy sales compliance check
Lending: compliance and communication assurance
Mortgage: regulatory compliance monitoring
Mortgage: regulatory compliance monitoring
Koodoo Evaluate help mortgage providers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing interactions for compliance issues and alerting for any potential breaches.
Retail Banking: enhanced customer support quality
FinTech: customer trend analysis
Insurance: policy sales compliance check
Lending: compliance and communication assurance
Mortgage: regulatory compliance monitoring
Retail banking: enhanced customer support quality
FinTech: customer trend analysis
Debt & collection: boost collections and agent performance
Lending: compliance and communication assurance
Mortgage: regulatory compliance monitoring
Koodoo Evaluate help mortgage lenders & brokers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing 100% of interactions for compliance issues and alerting for any potential breaches.
What we offer
Scalable quality assurance
Scalable quality assurance
Scalable quality assurance
Evaluate 100% of your customer conversations for a comprehensive view of your FCA compliance, quality, and performance.
High-risk flagging
High-risk flagging
High-risk flagging
Get notified when conversations contain high-risk issues, so you can take urgent action to escalate and remediate.
Uncover conversation insights
Uncover conversation insights
Uncover conversation insights
Unlock insights beyond traditional data with advanced analysis of unstructured information. Dive into trends to pinpoint areas for systematic improvement like never before.
Personalised performance improvement
Personalised performance improvement
Personalised performance improvement
Report on agent performance, deliver personalised feedback, and accelerate development through tailored coaching and continuous improvement cycles.
Multi-Channel Evaluation
Multi-Channel Evaluation
Multi-Channel Evaluation
Assess customer interactions across calls, emails, and chats, whether handled by human or digital agents, ensuring consistent quality and compliance across all communications.
Securely built for UK-regulated businesses
ISO27001 certified
Meets rigorous security standards for information security
Regulatory compliance
Designed for regulated businesses with FCA regulation in mind
GDPR compliant
Ensures strict adherence to data protection laws
Fully encrypted
Safeguards data in every process
Securely built for UK-regulated businesses
ISO27001 certified
Meets rigorous security standards for information security
Regulatory compliance
Designed for regulated businesses with FCA regulation in mind
GDPR compliant
Ensures strict adherence to data protection laws
Fully encrypted
Safeguards data in every process
Securely built for UK-regulated businesses
ISO27001 certified
Meets rigorous security standards for information security
Regulatory compliance
Designed for regulated businesses with FCA regulation in mind
GDPR compliant
Ensures strict adherence to data protection laws
Fully encrypted
Safeguards data in every process
Securely built for UK-regulated businesses
ISO27001 certified
Meets rigorous security standards for information security
Regulatory compliance
Designed for regulated businesses with FCA regulation in mind
GDPR compliant
Ensures strict adherence to data protection laws
Fully encrypted
Safeguards data in every process
Scale Space,
58 Wood Lane,
London
W12 7RZ
Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. Please note that some mortgages such as commercial BTLs are not regulated by the FCA. Mortgage Power Limited (trading as “Koodoo” and “Koodoo Advice”) is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 845978).
The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.
Mortgage Power Limited, trading as "Koodoo" and "Koodoo Advice", is registered in England and Wales with company number 10978680 and ICO registration ZA560572 and is authorised and regulated by the Financial Conduct Authority . You can check the Financial Services Register here.
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.
Scale Space,
58 Wood Lane,
London
W12 7RZ
Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. Please note that some mortgages such as commercial BTLs are not regulated by the FCA. Mortgage Power Limited (trading as “Koodoo” and “Koodoo Advice”) is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 845978).
The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.
Mortgage Power Limited, trading as "Koodoo" and "Koodoo Advice", is registered in England and Wales with company number 10978680 and ICO registration ZA560572 and is authorised and regulated by the Financial Conduct Authority . You can check the Financial Services Register here.
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.
Scale Space,
58 Wood Lane,
London
W12 7RZ
Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. Please note that some mortgages such as commercial BTLs are not regulated by the FCA. Mortgage Power Limited (trading as “Koodoo” and “Koodoo Advice”) is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 845978).
The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.
Mortgage Power Limited, trading as "Koodoo" and "Koodoo Advice", is registered in England and Wales with company number 10978680 and ICO registration ZA560572 and is authorised and regulated by the Financial Conduct Authority . You can check the Financial Services Register here.
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.
Scale Space,
58 Wood Lane,
London
W12 7RZ
Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. Please note that some mortgages such as commercial BTLs are not regulated by the FCA. Mortgage Power Limited (trading as “Koodoo” and “Koodoo Advice”) is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 845978).
The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.
Mortgage Power Limited, trading as "Koodoo" and "Koodoo Advice", is registered in England and Wales with company number 10978680 and ICO registration ZA560572 and is authorised and regulated by the Financial Conduct Authority . You can check the Financial Services Register here.
The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.
Use Case for Different Industries
Koodoo Evaluate in financial services
Use Case for Different Industries
Use Case for Different Industries
Mortgage: Application Document Verification
Mortgage: Application Document Verification
Koodoo Verify could streamline the mortgage application process by instantly validating the accuracy and completeness of submitted documents, ensuring they meet lender requirements and reducing the risk of delays.
Wealth Management: Streamlined Onboarding
Lending: End-to-End Document Automationx
Insurance: Claims Processing Enhancement
Retail Banking: Automated KYC Validation
Mortgage: Application Document Verification
Mortgage: Application Document Verification
Koodoo Verify could streamline the mortgage application process by instantly validating the accuracy and completeness of submitted documents, ensuring they meet lender requirements and reducing the risk of delays.
Wealth Management: Streamlined Onboarding
Lending: End-to-End Document Automationx
Insurance: Claims Processing Enhancement
Retail Banking: Automated KYC Validation
Mortgage: Application Document Verification
Mortgage: Application Document Verification
Koodoo Verify could streamline the mortgage application process by instantly validating the accuracy and completeness of submitted documents, ensuring they meet lender requirements and reducing the risk of delays.
Wealth Management: Streamlined Onboarding
Lending: End-to-End Document Automationx
Insurance: Claims Processing Enhancement
Retail Banking: Automated KYC Validation
Mortgage: regulatory compliance monitoring
Retail banking: enhanced customer support quality
FinTech: customer trend analysis
Debt & collection: boost collections and agent performance
Lending: compliance and communication assurance
Mortgage: regulatory compliance monitoring
Koodoo Evaluate help mortgage lenders & brokers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing 100% of interactions for compliance issues and alerting for any potential breaches.
Mortgage: regulatory compliance monitoring
Retail banking: enhanced customer support quality
FinTech: customer trend analysis
Debt & collection: boost collections and agent performance
Lending: compliance and communication assurance
Mortgage: regulatory compliance monitoring
Koodoo Evaluate help mortgage lenders & brokers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing 100% of interactions for compliance issues and alerting for any potential breaches.