Koodoo Evaluate

Drive quality and compliance at every touchpont with AI

Drive quality and compliance at every touchpont with AI

Drive quality and compliance at every touchpont with AI

Automatically evaluate 100% of your customer interactions for quality and compliance, flag issues for remediation, and inform your business strategy.

7min

Avg. feedback time

24%

Improvement in CSAT

100%

Oversight of customer interactions

Uncover insights across 100% of your customer interactions via automated conversation analysis. Koodoo Evaluate check every customer conversation for quality and compliance, flag urgent issues for remediation, and build deep insights to drive business performance.

Uncover insights across 100% of your customer interactions via automated conversation analysis. Koodoo Evaluate check every customer conversation for quality and compliance, flag urgent issues for remediation, and build deep insights to drive business performance.

Uncover insights across 100% of your customer interactions via automated conversation analysis. Koodoo Evaluate check every customer conversation for quality and compliance, flag urgent issues for remediation, and build deep insights to drive business performance.

Koodoo Evaluate in financial services

Mortgage: regulatory compliance monitoring

Mortgage: regulatory compliance monitoring

Koodoo Evaluate help mortgage providers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing interactions for compliance issues and alerting for any potential breaches.

Retail Banking: enhanced customer support quality 

FinTech: customer trend analysis

Insurance: policy sales compliance check

Lending: compliance and communication assurance 

Mortgage: regulatory compliance monitoring

Mortgage: regulatory compliance monitoring

Koodoo Evaluate help mortgage providers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing interactions for compliance issues and alerting for any potential breaches.

Retail Banking: enhanced customer support quality 

FinTech: customer trend analysis

Insurance: policy sales compliance check

Lending: compliance and communication assurance 

Mortgage: regulatory compliance monitoring

Mortgage: regulatory compliance monitoring

Koodoo Evaluate help mortgage providers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing interactions for compliance issues and alerting for any potential breaches.

Retail Banking: enhanced customer support quality 

FinTech: customer trend analysis

Insurance: policy sales compliance check

Lending: compliance and communication assurance 

Mortgage: regulatory compliance monitoring

Mortgage: regulatory compliance monitoring

Koodoo Evaluate help mortgage providers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing interactions for compliance issues and alerting for any potential breaches.

Retail Banking: enhanced customer support quality 

FinTech: customer trend analysis

Insurance: policy sales compliance check

Lending: compliance and communication assurance 

Mortgage: regulatory compliance monitoring

Retail banking: enhanced customer support quality 

FinTech: customer trend analysis

Debt & collection: boost collections and agent performance

Lending: compliance and communication assurance 

Mortgage: regulatory compliance monitoring

Koodoo Evaluate help mortgage lenders & brokers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing 100% of interactions for compliance issues and alerting for any potential breaches.

What we offer

Scalable quality assurance

Scalable quality assurance

Scalable quality assurance

Evaluate 100% of your customer conversations for a comprehensive view of your FCA compliance, quality, and performance.

High-risk flagging

High-risk flagging

High-risk flagging

Get notified when conversations contain high-risk issues, so you can take urgent action to escalate and remediate.

Uncover conversation insights

Uncover conversation insights

Uncover conversation insights

Unlock insights beyond traditional data with advanced analysis of unstructured information. Dive into trends to pinpoint areas for systematic improvement like never before.

Personalised performance improvement

Personalised performance improvement

Personalised performance improvement

Report on agent performance, deliver personalised feedback, and accelerate development through tailored coaching and continuous improvement cycles.

Multi-Channel Evaluation

Multi-Channel Evaluation

Multi-Channel Evaluation

Assess customer interactions across calls, emails, and chats, whether handled by human or digital agents, ensuring consistent quality and compliance across all communications.

Securely built for UK-regulated businesses

ISO27001 certified

Meets rigorous security standards for information security

Regulatory compliance

Designed for regulated businesses with FCA regulation in mind

GDPR compliant

Ensures strict adherence to data protection laws

Fully encrypted

Safeguards data in every process

Securely built for UK-regulated businesses

ISO27001 certified

Meets rigorous security standards for information security

Regulatory compliance

Designed for regulated businesses with FCA regulation in mind

GDPR compliant

Ensures strict adherence to data protection laws

Fully encrypted

Safeguards data in every process

Securely built for UK-regulated businesses

ISO27001 certified

Meets rigorous security standards for information security

Regulatory compliance

Designed for regulated businesses with FCA regulation in mind

GDPR compliant

Ensures strict adherence to data protection laws

Fully encrypted

Safeguards data in every process

Securely built for UK-regulated businesses

ISO27001 certified

Meets rigorous security standards for information security

Regulatory compliance

Designed for regulated businesses with FCA regulation in mind

GDPR compliant

Ensures strict adherence to data protection laws

Fully encrypted

Safeguards data in every process

Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. Please note that some mortgages such as commercial BTLs are not regulated by the FCA. Mortgage Power Limited (trading as “Koodoo” and “Koodoo Advice”) is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 845978).

The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

Mortgage Power Limited, trading as "Koodoo" and "Koodoo Advice", is registered in England and Wales with company number 10978680 and ICO registration ZA560572 and is authorised and regulated by the Financial Conduct Authority . You can check the Financial Services Register here.

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.

Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. Please note that some mortgages such as commercial BTLs are not regulated by the FCA. Mortgage Power Limited (trading as “Koodoo” and “Koodoo Advice”) is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 845978).

The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

Mortgage Power Limited, trading as "Koodoo" and "Koodoo Advice", is registered in England and Wales with company number 10978680 and ICO registration ZA560572 and is authorised and regulated by the Financial Conduct Authority . You can check the Financial Services Register here.

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.

Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. Please note that some mortgages such as commercial BTLs are not regulated by the FCA. Mortgage Power Limited (trading as “Koodoo” and “Koodoo Advice”) is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 845978).

The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

Mortgage Power Limited, trading as "Koodoo" and "Koodoo Advice", is registered in England and Wales with company number 10978680 and ICO registration ZA560572 and is authorised and regulated by the Financial Conduct Authority . You can check the Financial Services Register here.

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.

Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it. Please note that some mortgages such as commercial BTLs are not regulated by the FCA. Mortgage Power Limited (trading as “Koodoo” and “Koodoo Advice”) is authorised and regulated by the Financial Conduct Authority (Firm Reference Number: 845978).

The guidance and/or advice contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.

Mortgage Power Limited, trading as "Koodoo" and "Koodoo Advice", is registered in England and Wales with company number 10978680 and ICO registration ZA560572 and is authorised and regulated by the Financial Conduct Authority . You can check the Financial Services Register here.

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.

Use Case for Different Industries

Koodoo Evaluate in financial services

Use Case for Different Industries

Use Case for Different Industries

Mortgage: Application Document Verification

Mortgage: Application Document Verification

Koodoo Verify could streamline the mortgage application process by instantly validating the accuracy and completeness of submitted documents, ensuring they meet lender requirements and reducing the risk of delays.

Wealth Management: Streamlined Onboarding

Lending: End-to-End Document Automationx

Insurance: Claims Processing Enhancement

Retail Banking: Automated KYC Validation

Mortgage: Application Document Verification

Mortgage: Application Document Verification

Koodoo Verify could streamline the mortgage application process by instantly validating the accuracy and completeness of submitted documents, ensuring they meet lender requirements and reducing the risk of delays.

Wealth Management: Streamlined Onboarding

Lending: End-to-End Document Automationx

Insurance: Claims Processing Enhancement

Retail Banking: Automated KYC Validation

Mortgage: Application Document Verification

Mortgage: Application Document Verification

Koodoo Verify could streamline the mortgage application process by instantly validating the accuracy and completeness of submitted documents, ensuring they meet lender requirements and reducing the risk of delays.

Wealth Management: Streamlined Onboarding

Lending: End-to-End Document Automationx

Insurance: Claims Processing Enhancement

Retail Banking: Automated KYC Validation

Mortgage: regulatory compliance monitoring

Retail banking: enhanced customer support quality 

FinTech: customer trend analysis

Debt & collection: boost collections and agent performance

Lending: compliance and communication assurance 

Mortgage: regulatory compliance monitoring

Koodoo Evaluate help mortgage lenders & brokers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing 100% of interactions for compliance issues and alerting for any potential breaches.

Mortgage: regulatory compliance monitoring

Retail banking: enhanced customer support quality 

FinTech: customer trend analysis

Debt & collection: boost collections and agent performance

Lending: compliance and communication assurance 

Mortgage: regulatory compliance monitoring

Koodoo Evaluate help mortgage lenders & brokers ensure that all customer communications, whether via phone or digital channels, adhere to strict regulatory standards by automatically analysing 100% of interactions for compliance issues and alerting for any potential breaches.