Effective date
April 2024
Please read this Privacy Policy carefully. You must not use our websites or services if you do not accept this Privacy Policy and Terms of Use.
We process your personal data in order to provide you with the services that you request from us. For certain purposes, we may share your personal information with our partners, service providers and regulatory or governmental bodies. We will only hold your personal information for as long as necessary to fulfil the purposes for which we hold that personal information.
To make enquiries or exercise any of your rights as set out in this Privacy Policy, please contact us at hello@koodoo.io.
Topics covered in this Privacy Policy:
Who are we?
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
Cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact usHow to contact the appropriate authorities
1. Who are we?
Koodoo Financial Limited (referred to as “Koodoo”) has a company number of 11822219 and a registered address of Koodoo Financial Ltd, Scale Space, 58 Wood Lane, London W12 7RZ. Koodoo Financial Limited is registered as a Data Controller and Data Processor with the ICO, with registration number ZA560572. Koodoo Financial Limited has a subsidiary company, Mortgage Power Ltd (registered company number 10978680).
This policy is also relevant for other trading names under Mortgage Power Limited, including Get Mortgage Rates, a website which uses Koodoo’s technology to provide mortgage comparison services. Within this policy, all references to “Koodoo” refer to all subsidiaries and trading names within the group.
2. What data do we collect?
Koodoo collects the following data:
When you access our website, we may collect basic information about your visit, such as your IP address. Please see our Cookie Policy;
If you access our mortgage comparison and eligibility checking services, you do so via a third party provider, and the terms of their Privacy Policy will apply. In these circumstances, we will receive (via the third party provider) the personal data that is required to enable us to provide you with mortgage quotations and related services. This personal information may include your name and address, email address, financial data such as current mortgage payments and provider, and other information about your financial status to enable us to match your circumstances to mortgage products.
If you access our mortgage comparison and eligibility checking services directly, the terms of our Privacy Policy will apply. We will collect personal data that is required to enable us to provide you with mortgage quotations and related services. This personal information may include your name and address, email address, financial data such as current mortgage payments and provider, and other information about your financial status to enable us to match your circumstances to mortgage products.
If you apply for a job with us, we will collect the personal information from you that is necessary to progress your application, including name, address, date of birth, email address, and current/previous employment history.
If you apply with a mortgage with us, please see the below.
2.1 Types of data we collect for Mortgage Advice
As well as the data outlined above, Koodoo collects the following data for its mortgage advice service. This will apply to all customers using our services.
Identity data: Your full name including any middle or maiden names, current marital status and title, date of birth, gender, nationality, and employment history.
Contact information: Address history, email address and telephone number.
Financial data: Bank account details, card payment details, income information, credit history, and your current expenditure; credit commitments and other outgoings
Criminal history: Criminal offences and convictions data
Public data: Companies House and Electoral Register data
Historic data: Data you have entered previously should you return to use our services; we will always ensure this data is accurate
Koodoo may collect the following data in order to support you fully throughout your application/interaction with our services:
Physical and mental health conditions/signs of vulnerability.
Racial or ethnic origin
Biometric data
Koodoo will use the following company to perform identification, facial recognition, fraud, and anti-money laundering checks:
SmartSearch
3. How do we collect your data?
In some cases, you will provide Koodoo directly with the data we collect. We collect data and process data when you:
Use our mortgage comparison and eligibility checking services, which may be hosted on a 3rd party partner website.
Use or view our website via your browser’s cookies;
Apply for a job with Koodoo.
Apply for a mortgage with a Koodoo advisor.
Provide us with feedback
Koodoo may also receive your data indirectly from the following sources:
Third-party comparison services and mortgage information / broker services.
Koodoo may also receive your data directly from a third party:
Using our mortgage comparison and eligibility checking services for an application where you are an interested party (such as a joint mortgage application).
If your data has been provided to us directly by a third party, it is the responsibility of that third party to obtain your consent, and to inform you of the Koodoo Data and Privacy Policies.
4. How will we use your data?
4.1
Koodoo collects your data so that we can:
Display relevant content to you on our website;
Provide you with online mortgage product information and eligibility checking services, tailored to your specific needs and circumstances;
Email you with mortgage product information, tailored to your specific needs and circumstances;
Process your job application with Koodoo.
Perform system maintenance and fault investigation if the data causes an error in the Koodoo systems
Process and submit your mortgage application
Market analysis, research, and demographic profiling
Comply with regulatory and legal requirements
Perform anti-money laundering and fraud checks
Legitimate interests, such as data retention if you return to use our services in future, collect payment for services, improve our services, or investigate and resolve any complaints you may have
4.2
Koodoo may share some aspects of your data with our partner companies for purposes such as:
Data storage and analytics;
Credit checking;
Property valuation;
Mortgage eligibility checking;
Identity verification;
Employment reference checking.
We will provide specific details of any partner companies we share your data with when you access the relevant Koodoo services.
How do we store your data?
5.1
Koodoo takes data security extremely seriously, and we use the highest standards of security in our systems. Your data will be stored at highly secure data centres in the UK, and will be encrypted both in transit and at rest. Strict protections are in place to ensure only authorised people and systems can access your data.
Koodoo will only store data for as long as is necessary to provide you with the services you requested, or for as long as we are required to hold the data by law (whichever is longer). Once this time period has expired, we will safely delete your data.
If you are applying with us for a mortgage and you are provided with a mortgage recommendation, we will store your data for 5 years. If you successfully complete, we will store your data for the duration of the mortgage term plus 5 years. Should you have any questions or requests for data deletion please contact compliance@koodoo.io, we will resolve your query within 1 month.
5.2 Where will we transfer your personal information?
Your personal information may be used, stored and/or accessed by staff operating outside the UK or the EEA working for us, other members of our group or suppliers. Your personal information may be stored on servers located in Ireland.
If we provide any personal information about you to any such non-UK and non-EEA members of our group or suppliers, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this privacy policy. These measures may include the following:
Ensuring that there is an adequacy decision by the UK Government in the case of transfers out of the UK, or by the European Commission in the case of transfers out of the EEA, which means that the recipient country is deemed to provide adequate protection for such personal data; or
Where we have in place standard model contractual arrangements with the recipient which have been approved by the European Commission or the UK Government for transfers out of the UK. These model contractual clauses include certain safeguards to protect the personal data.
Marketing
6.1
Koodoo may like to send you information about services of ours that we think you might be interested in.
6.2
If you have agreed to receive marketing, you may always opt-out out at a later date.
6.3
You have the right at any time to stop Koodoo from contacting you for marketing purposes.
6.4
If you no longer wish to be contacted for marketing purposes, please email us at preferences@koodoo.io.
What are your data protection rights?
7.1
Koodoo would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
7.2
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service
7.1.2
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete;
7.1.3
The right to erasure – You have the right to request that Koodoo erase your personal data, under certain conditions;
7.1.4
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions;
7.1.5
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions;
7.1.6
The right to data portability – You have the right to request that Koodoo transfers the data that we have collected to another organization, or directly to you, under certain conditions.
7.2
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email us at preferences@koodoo.io.
Alternatively, you can write to us at:
Koodoo Financial Ltd,
Scale Space,
58 Wood Lane
London
W12 7RZ
Cookies
Please see our separate Cookie Policy.
Privacy policies of other website
The Koodoo website contains links to other websites. Our Privacy Policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Koodoo keeps its privacy policy under regular review and places any updates on this web page. This Privacy Policy was created in October 2021.
How to contact us
f you have any questions about Koodoo’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: hello@koodoo.io;
Or write to us at:
Koodoo Financial Ltd,
Scale Space,
58 Wood Lane
London
W12 7RZ
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Koodoo has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Please see their website at https://ico.org.uk for contact details.