Cookie Policy
Last updated: July 2026 | Effective from: July 2026
Contents
1. Introduction
Koodoo Financial Limited (“Koodoo”) uses cookies and similar technologies to ensure our websites function correctly, to remember your preferences, and to understand how our services are used.
This policy explains what cookies are, how we use them, and how you can manage your preferences. It applies to all Koodoo websites, including any white-label mortgage comparison services we operate on behalf of partner organisations.
By using our websites, you agree to the use of strictly necessary cookies. For all other cookies, we will ask for your consent before placing them on your device.
2. What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They help websites recognise your device and remember information about your visit, such as your preferences and settings.
Persistent cookies
These remain on your device after you close your browser and are activated each time you revisit the website that placed them. They are used to remember your preferences across visits.
Session cookies
These are temporary and are deleted when you close your browser. They are used to support the functionality and security of the website during your visit.
First-party and third-party cookies
First-party cookies are set by the website you are visiting. Third-party cookies are set by a different domain, typically by analytics or advertising services used on the website.
3. How we use cookies
We use cookies to:
Ensure our websites function correctly and securely
Remember your preferences and settings
Understand how visitors use our websites so we can improve them
Measure the effectiveness of our marketing campaigns
We may combine cookie data with other information we collect to better understand user behaviour and improve our services.
4. Types of cookies we use
Strictly necessary cookies
These cookies are essential for our websites to function. They enable core features such as security, page navigation and access to secure areas. Our websites cannot function properly without these cookies, and they cannot be switched off.
Analytics cookies
These cookies help us understand how visitors interact with our websites by collecting and reporting information about page views, navigation patterns and user behaviour. All information collected is aggregated and used to improve how our websites work. These cookies require your consent.
Marketing cookies
These cookies are used to track visitors across websites in order to measure the effectiveness of advertising campaigns. They may be used by advertising partners to build a profile of your interests. These cookies require your consent.
5. Specific cookies on our websites
Strictly necessary
First-party
Persistent
Identifies your device to maintain session functionality without collecting personal data
Analytics
Third-party
Persistent
Tracks visitor numbers, page views and navigation patterns to help us understand how our websites are used
Third-party
Persistent
Manages the loading of other analytics and marketing tags on our websites
Third-party
Persistent
Records website usage patterns, including page views and user interactions, to help us improve our services
Marketing
Third-party
Persistent
Measures the effectiveness of our advertising on Facebook and Instagram, and may be used to show you relevant ads on those platforms
6. Email tracking technologies
If you subscribe to our Rate Alerts service, the emails we send may contain tracking technologies similar to cookies. These are used to help us understand how our emails are performing and to improve the service.
Tracking pixels
Our Rate Alert emails may contain a small, invisible image (a “tracking pixel”) that tells us whether and when you have opened the email. This helps us understand engagement with the service and identify delivery issues.
Click tracking
Links in our Rate Alert emails may be routed through our email delivery provider so that we can record which links are clicked. This helps us understand which content is most useful to you.
Who processes this data?
Email tracking data is processed by our email delivery provider on our behalf, under a data processing agreement. This data is used solely to operate and improve the Rate Alerts service and is not shared with other third parties for their own purposes.
Opting out of email tracking
Most email applications allow you to disable the automatic loading of images, which will prevent tracking pixels from functioning. You can also unsubscribe from Rate Alerts at any time using the unsubscribe link in any Rate Alert email, which will stop all further emails and associated tracking.
7. Managing your cookie preferences
When you first visit our websites, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time.
Strictly necessary cookies cannot be disabled as they are required for our websites to function.
Browser settings
You can also manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that if you disable all cookies, some parts of our websites may not function as expected.
Instructions for managing cookies in common browsers:
Google Chrome — Settings > Privacy and Security > Cookies and other site data
Mozilla Firefox — Settings > Privacy & Security > Cookies and Site Data
Safari — Preferences > Privacy > Manage Website Data
Microsoft Edge — Settings > Cookies and site permissions > Cookies and site data
We recommend rejecting only non-essential cookies rather than blocking all cookies, as strictly necessary cookies are required for our websites to function correctly.
8. Changes to this policy
We keep this cookie policy under regular review and will place any updates on this page. This policy was originally created in May 2023 and updated in July 2026.
9. How to contact us
If you have any questions about our use of cookies, please contact us:
Email: hello@koodoo.io
Address:
Koodoo Financial Ltd
Scale Space
58 Wood Lane
London
W12 7RZ
Data Controller: Koodoo Financial Limited (ICO Registration: ZA560572)