Automatically monitor and report on your customer comms
Streamline the oversight of your customer communications with tailored auditing and reporting
Benefits
Reduced operational costs
Improve your team's operational efficiency by increasing the number of calls they can monitor and review without increasing headcount
Rapid issue remediation
Instantly get alerted to customer comms issues and quickly rectify mistakes, decreasing the potential for customer complaints
Increased customer comms oversight
Increase your customer comms and compliance oversight with AI-powered transcription and auditing capabilities
Features
Bespoke rules and reporting for your customer comms
Implement rules and reporting tailored to your business' customer comms policy, so your can rest assured that all of your communications comply with internal and regulatory requirements
Individual agent performance reporting
Report on individual customer support comms, with a full transcript of the communications as well as reporting against your customer comms policy
Team-level reporting
Understand how your entire team is reporting with our team-level reporting dashboard, giving you a clear view of customer communication trends as well as you how your team are performing over time
